When we launched over four years ago, we never imagined the nature of the spontaneous feedback we’d receive. We genuinely treasure the messages you send us.

“I really enjoy your station, manned by educated, well spoken, interesting, erudite, witty and chatty, Normal, experienced, presenters It is a real pleasure to have you all keep me company”.

We thought you might like to know a little about how we handle your messages.

When you fill in the ‘contact’ form on the website, your message is always read by one of our small station team. Messages for a presenter about their programme are simply passed straight to them - others we try to reply to directly where relevant.

Some don’t necessarily require replies - and the automatic instant ‘bounce-back’ email or our FAQs gives many of the necessary answers. 

We’d love to reply to every note, but our programmes attract almost a million listeners a month, so you can begin to appreciate how many messages we receive. If we replied to each one, we’d literally have no time left to keep the station on-air! We're not being rude - it'd be just impossible.

If you drop a line to a presenter directly - either using their email address or by clicking on their face on the website – your note will pop into their own email inbox at their home from where their programme is broadcast.  Again, whilst we mention many messages on-air and reply to some, it’s just impossible to mention them all or reply. You’ll understand that the more interesting your note or story, the more likely it is to be mentioned on the radio!

Requests for particular songs are best addressed directly to our dedicated weekly request show with Paul Robey.

We usually ask for your email address so that we can write back where necessary. Please take care to write it correctly!  You’d be amazed how many times we waste time writing to people who’ve not given us the correct address!

"I just wanted to thank you for Boom coming into my life! At times, you play songs are totally significant to where my life is now. I lost my mam in July and you've helped me in ways you don't know!"

Whilst most messages include very welcome praise, others feature some concerns or criticism. We try to answer those as best we can, taking on board relevant points but trying to explain our position honestly if we disagree. They are all considered, apart from the occasional silly or rude one which we just delete.

Some messages amuse us.  One chap wrote a short note which said simply 'Has Tony Blackburn given up?' We wrote back to ask 'given up what?'. No response was forthcoming, but then he sent the same enquiry again! We'll have to ask Tony.

We also receive letters in the post to our PO Box. That's fine, but we regret we are not able to write back or post off autographed pics etc.

There’s also our Facebook page – just search for Boom Radio UK. We post updates on there about what we’re up to – and chat about all manner of topics. Do follow our page and join in the chat.

As you’ll see, we read and reply or 'like' as many Facebook comments as we can. Alas, it’s impossible for us to read or respond to every single one as there are around 50,000 interactions a month! Facebook is like being at a noisy party where the host never hears every conversation - so do drop us a line directly if there’s something you really want to ask us or tell us about.  

Do feel free to share any of our Facebook posts you think others would find of interest. That helps us enormously.

We should also say that there are some Facebook groups set up by listeners, where listeners chat about the station. Whilst we’re really flattered by the interest and by the efforts the moderators put in, we should make clear that the groups are not connected directly with us, so it’s very likely we won't see what you’ve written. If you’d like to talk to us rather than about us, it’s best to drop us a line directly via our website.

Thanks again for your messages, however you get in touch with us. They often make us quite emotional.

"Your presenters have clear diction, perfect grammar with an injection of interest and humour. With nothing to prove, they are a joy to listen to."