We genuinely treasure the comments you send about the station. When we launched four years ago, we never imagined the nature of the spontaneous feedback we’d receive

“I really enjoy your station, manned by educated, well spoken, interesting, erudite, witty and chatty, Normal, experienced, presenters It is a real pleasure to have you all keep me company”.

We’d really like you to know how much the comments are valued - and thought you might like to know a little about how we handle your messages.

When you fill in the ‘contact’ form on the website, your message is always read by one of the station team. Messages for a presenter about their programme are simply passed straight to them - others we try to reply to directly where relevant.

Some don’t necessarily require replies or the automatic instant ‘bounce-back’ email or our FAQs give the necessary answers. We’d love to reply to every note, but given the huge quantity, we’d have no time to do any broadcasting! 

If you drop a line to a presenter directly - either using their email address or by clicking on their face on the website – your note will pop into their own email inbox at their home from where their programme is broadcast.  Again, whilst we mention many messages on-air and reply to some, it’s just impossible to handle them all. You’ll understand that the more interesting your note or story, the more likely it is to be mentioned!

Requests for particular songs are best addressed directly to our dedicated weekly request show with Paul Robey.

We usually ask for your email address so that we can write back where necessary. Please take care to write it correctly!  You’d be amazed how many times we try to write to people who’ve not given us the correct address!

Whilst most messages include very welcome praise, others feature some concerns or criticism. We try to answer those as best we can, taking on board relevant points but trying to explain our position if we disagree. They are all considered, apart from the occasional nasty ones which we just delete.

We also receive letters in the post to our PO Box. That's fine, but we regret we are not able to write back or post off autographed pics etc.

There’s also our Facebook page – just search for Boom Radio UK. We post updates on there about what we’re up to – and chat about all manner of topics. Do follow our page and join in the chat.

As you’ll see, we read and respond to as many Facebook comments as we can. Alas, it’s impossible for us to read every single one as there are around 50,000 interactions a month – so do drop us a line directly if there’s something you really want to ask us or tell us about.

Do feel free to share any of our Facebook posts you think others would find of interest.

We should also say that there are some Facebook groups set up by listeners, where listeners chat about the station. Whilst we’re really flattered by the interest and by the efforts the moderators put in, we should make clear that the groups are not connected directly with us, so it’s very likely we won’t see what you’ve written. If you’d like to talk to us rather than about us, it’s best to drop us a line directly via our website.

Thanks again for your messages, however you get in touch with us. They often make us quite emotional.